Technical Business Support Specialist
2 tygodni temu
We are seeking a highly skilled Technical Business Support Specialist to join our team in Warsaw. This role offers an attractive salary and the opportunity to develop in an international environment with one of the world's leading financial institutions.
Responsibilities:
- Provide technical and business support for users of bank applications
- Utilize expertise in apps support procedures and concepts, as well as basic knowledge of other technical areas, to field issues and queries from stakeholders
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Liaise between users/traders, internal technology groups, and vendors
- Participate in disaster recovery testing, application releases, and post-release checkouts
- Analyze applications to identify risks, vulnerabilities, and security issues
- Evaluate complex situations using multiple sources of information and make informed decisions
Requirements:
- Business analysis experience
- Basic knowledge or interest in apps support procedures and concepts, as well as other technical areas
- Participation in process improvements and standardization of procedures and practices
- Good customer service, communication, and interpersonal skills
- Knowledge of issue tracking and reporting using tools
- Ability to plan and organize workload and communicate effectively with stakeholders
Benefits:
- Attractive salary (approximate range: 60,000 - 80,000 PLN per year)
- International work environment with opportunities for growth and development
- Fluent Polish and English language skills
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