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Senior Technical Support Specialist
2 miesięcy temu
Are you passionate about delivering exceptional customer experiences and solving complex technical issues?
As a Senior Technical Support Specialist at Blue Yonder, you will play a critical role in providing top-notch support to our customers.
Job SummaryWe are seeking an experienced and skilled Technical Support Specialist to join our team. In this role, you will be responsible for:
- Providing timely and effective technical support to customers via various channels
- Resolving complex technical issues related to our software solutions
- Collaborating with cross-functional teams to ensure seamless issue resolution
- Developing and maintaining knowledge base articles to enhance customer self-service capabilities
In addition to the above responsibilities, you will also be expected to:
- Deliver excellent customer experience by resolving customer issues efficiently and effectively
- Owning customer solutions for Tier 1/2 customers
- Participating in implementation projects to ensure smooth delivery continuum into Operate through phased go-lives
- Contributing to consumption/adoption improvement plans
- Achieving high customer satisfaction and making a positive impact on NPS scores
- Ensuring adherence to SLA/SLO, quality standards, and practices
- Implementing monitoring and diagnostics practices using applicable Monitoring & Diagnostic (M&D) tools
To succeed in this role, you will need:
- Strong technical skills and experience with DBMS (e.g., SQL, Oracle) for application support
- Proficiency in coding languages where applicable
- Experience with IT/SAAS application support
- Proactive support and operations improvement ability
- Familiarity with Next Gen Technology (e.g., AppD, Splunk, Azure, Python)
- Solution architecture, deployment, and automation skills
- Excellent communication skills
- Fluent English language skills for effective client communication
- Knowledge of additional European languages (e.g., German, French, Italian)
We offer a competitive salary range of $85,000 - $110,000 per annum, depending on your location and experience.
As a member of our team, you will have access to ongoing training and development opportunities, as well as a comprehensive benefits package.
If you are passionate about delivering exceptional customer experiences and solving complex technical issues, we encourage you to apply for this exciting opportunity.
