Distant Technical Support Specialist
4 tygodni temu
Job Description
Avoiding travel when possible, you will be responsible for technical customer support from a distance. Key tasks include providing remote assistance via online tools, offering initial-level technical support to regional and global customers, and providing second-level support, including troubleshooting and maintenance through remote access.
Key Responsibilities:
- Ensure seamless customer experience through prompt and efficient technical support.
- Support the sales team by addressing technical questions and after-sales inquiries related to upgrades and other business opportunities.
- Develop and maintain strong relationships with clients through regular contact to ensure maximum satisfaction.
- Back up field service personnel and provide on-site support as needed.
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