Senior Customer Support Specialist

4 dni temu


Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat
Job Description

We are seeking a Senior Customer Support Specialist to join our Global Service Desk team in Poland.

The ideal candidate will have experience in senior customer support/service role, be fluent in Italian and English, with proficiency in Polish being an asset.

This is a challenging opportunity to work in a dynamic, professional, international and multicultural environment, where you will be responsible for providing tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat.

Key Responsibilities:

  • Provide expert-level technical support via phone, email, and/or live chat
  • Develop knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD
  • Assist with post-training support of new hires and provide side-by-side mentoring to peers and less senior agents
  • Identify and recommend modifications to current process and procedures

What We Offer:

  • Employment in a stable company with an established position in the market
  • Possibility to work within fast-growing world's 500 Fortune digital infrastructure company
  • Challenging job in a dynamic, professional, international and multicultural environment
  • Possibility to participate in company-sponsored trainings package
  • Employee Assistance Program – access to free counseling, legal and financial consultations, and crisis intervention
  • Paid employee referral program
  • Opportunity to work in a supportive, inclusive environment with a People-Centric Culture
  • Competitive salary (approximately €30,000 - €40,000 per annum)
  • Attractive benefits package

Requirements:

  • Fluent written and verbal Italian, as well as English, with proficiency in Polish being an asset
  • Proven years' experience in senior customer support/service role
  • Bachelor's degree preferred


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