Senior Customer Support Specialist
4 dni temu
We are seeking a Senior Customer Support Specialist to join our Global Service Desk team in Poland.
The ideal candidate will have experience in senior customer support/service role, be fluent in Italian and English, with proficiency in Polish being an asset.
This is a challenging opportunity to work in a dynamic, professional, international and multicultural environment, where you will be responsible for providing tier two (more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat.
Key Responsibilities:
- Provide expert-level technical support via phone, email, and/or live chat
- Develop knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD
- Assist with post-training support of new hires and provide side-by-side mentoring to peers and less senior agents
- Identify and recommend modifications to current process and procedures
What We Offer:
- Employment in a stable company with an established position in the market
- Possibility to work within fast-growing world's 500 Fortune digital infrastructure company
- Challenging job in a dynamic, professional, international and multicultural environment
- Possibility to participate in company-sponsored trainings package
- Employee Assistance Program – access to free counseling, legal and financial consultations, and crisis intervention
- Paid employee referral program
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture
- Competitive salary (approximately €30,000 - €40,000 per annum)
- Attractive benefits package
Requirements:
- Fluent written and verbal Italian, as well as English, with proficiency in Polish being an asset
- Proven years' experience in senior customer support/service role
- Bachelor's degree preferred
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