Technical Support Specialist

1 miesiąc temu

Warszawa, Mazovia, Polska Blue Yonder Pełny etat
Job Description

We are seeking an experienced Technical Support Specialist to join our team at Blue Yonder. This is a senior-level position that requires exceptional technical skills and strong customer service abilities.

Key Responsibilities:
  • Deliver exceptional customer experience by resolving complex technical issues.
  • Owning customer solutions for Tier 1/2 customers.
  • Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
  • Positive collaboration with TAM and support of consumption/adoption improvement plans.
  • Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
Requirements:
  • DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
  • Code debugging in relevant programming languages where applicable.
  • IT/SAAS application support - Take ownership of customer and/or system raised issues' resolution.
  • Proactive support and operations improvement ability.
  • Next Gen Technology, e.g., AppD, Splunk, Azure, Python etc. skills.
  • Solution architecture, deployment and automation skills.
  • Strong communication skills.
  • Fluent English language for effective client communication.
  • Knowledge of additional European language (e.g. German, French, Italian).
Benefits

At Blue Yonder, we offer a competitive salary of approximately $85,000 per year, depending on location and experience. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Our company values diversity, inclusion, value & equality (DIVE) and strives to create an inclusive environment where everyone feels valued and respected. We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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