Customer Support Specialist

4 godzin temu

Warszawa, Mazovia, Polska SupportYourApp Pełny etat
Role Overview

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients via phone calls.

About the Job

The successful candidate will have excellent communication skills in Czech and English (B2), with a positive attitude and strong attention to detail. You will work closely with our team to resolve customer inquiries and provide solutions to meet their needs.

Key Responsibilities

  • Communicate with customers via phone calls to understand their concerns and provide resolutions.
  • Build long-lasting relationships with customers by being proactive and responsive to their needs.
  • Meet team KPIs and performance metrics.
  • Stay up-to-date with cutting-edge technology and product information to provide accurate support.
  • Safeguard sensitive customer information and maintain confidentiality.
  • Apply best practices in customer happiness and retention strategies.
  • Develop working knowledge of our clients' products and services.

Requirements

  • Excellent Czech and English (B2) communication skills.
  • Attention to detail and analytical skills.
  • Positive and responsible attitude.
  • A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

What We Offer

  • A fixed schedule from Monday to Friday, 9 AM–5 PM CET.
  • The opportunity to work remotely full-time.
  • An inclusive international environment.
  • Compensation in USD.
  • Paid intensive training and probation period.
  • Work-life balance.
  • A responsive management team invested in your growth and long-term cooperation.
  • A supportive environment for self-development and growth opportunities.

About Us

SupportYourApp is a leading provider of technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and communicate in over 60 languages.

We strive to create a positive and wholesome experience for our employees, welcoming people from diverse backgrounds and experiences. If you're passionate about delivering exceptional customer support, we encourage you to apply.

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