Customer Support Specialist with French

4 tygodni temu


Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

Customer Support Specialist Opportunity

We are seeking a skilled Customer Support Specialist to join our team at Worldline. As a key member of our support team, you will be responsible for setting up, maintaining, and upgrading payment solutions for our customers.

Key Responsibilities

  • Provide exceptional customer service via phone and email
  • Analyze and complete customer requests within agreed timescales
  • Communicate with Specialist Groups to resolve technical issues
  • Understand customer technical environments and payment solution configurations
  • Troubleshoot and resolve technical issues related to our payment solution
  • Work on customer activities and standard projects
  • Perform tests and sign off on functional requirements

Requirements

  • Detail-oriented and customer-focused
  • First experience in a support team
  • Proficiency in Linux is a plus
  • Basic knowledge of scripting (e.g. Python) is a plus
  • Basic knowledge of electronic banking/money is an asset
  • Fluency in English and French

Perks and Benefits

  • Private medical and life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Referral program
  • Public transportation allowance
  • Meal allowance
  • Semi-annual bonus

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology. We look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.



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