Customer Support Specialist

1 dzień temu

Warszawa, Mazovia, Polska GoFundMe Pełny etat

About the Role

We are seeking a highly skilled and compassionate Customer Care Specialist to join our team in Warsaw. As a key member of our support team, you will be responsible for providing exceptional customer service to our global community of campaign organizers, donors, and supporters.

Key Responsibilities

  • Provide human support to customers, connecting directly with organizers and donors to resolve technical issues and provide coaching on fundraising strategies.
  • Work in a dynamic environment, utilizing your resourcefulness, creativity, and problem-solving skills to address complex customer issues.
  • Help customers successfully transfer raised funds to their bank accounts, navigate troubleshooting scenarios, and provide support via live chat and email.
  • Champion customer feedback to improve the GoFundMe experience and ensure a seamless and effortless experience for our customers.

Requirements

  • C1 fluency or higher in English and German required.
  • Metric and goal-driven, with a passion for achieving high standards and delivering exceptional results.
  • Customer-centric, with a deep understanding of the impact of customer experience on our community.
  • Compassionate, with excellent emotional intelligence and the ability to adapt to diverse customer situations.
  • Adaptable, with a willingness to learn and grow in a fast-paced and ever-evolving environment.
  • Effective communicator, with strong writing and communication skills.
  • Tech-savvy, with a comfort level working in an online space and troubleshooting technical issues.
  • Critical thinker, with the ability to identify potential challenges and propose solutions.
  • Attention to detail, with a focus on delivering high-quality results.
  • Resourceful, with the ability to research independently and discover creative solutions to challenges.

Why Join GoFundMe?

  • Market-competitive pay, based on project scope, experience, and other factors.
  • The opportunity to make a real difference in people's lives, working on a global scale.
  • A fun, supportive team that works hard and celebrates accomplishments together.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.

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