Customer Support Expert

11 godzin temu

Warszawa, Mazovia, Polska Webfleet Solutions Pełny etat
Customer Support Specialist

At Webfleet Solutions, we are seeking a dedicated and skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and product information to our customers.

Key Responsibilities:
  • Provide timely and effective technical support to customers through various channels, including phone and email.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical developments to provide accurate and informed support.
  • Proactively manage customer expectations and provide personalized support to meet their needs.
  • Update our CRM system with relevant customer information and activity data.
Requirements:
  • Previous experience in a similar customer support role, preferably in a technical or product-related field.
  • Excellent written and verbal communication skills in German and English, with the ability to communicate complex technical information in a clear and concise manner.
  • Good interpersonal and customer service skills, with the ability to work effectively in a team environment.
  • Ability to learn new products and technologies quickly and apply knowledge in a practical way.
  • Detail-oriented and proactive, with the ability to work under pressure and meet deadlines.
  • Previous experience with CRM systems, such as Salesforce, is an advantage.
What We Offer:
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including a generous home office setup and flexible working arrangements.
  • The chance to work with a global team and contribute to the success of a leading company in the mobility solutions industry.
  • Access to ongoing training and development opportunities, including LinkedIn Learning and language training through Gofluent.
  • A comprehensive employee assistance program and a range of employee benefits, including lunch vouchers and access to the My Benefit platform.

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