Customer Relationship Solutions Expert
6 dni temu
Ingenico Group is a leading global provider of payment acceptance solutions.
As the Customer Relationship Solutions Expert, you will be responsible for managing customer relationships and ensuring seamless service delivery.
The role involves close collaboration with various internal teams, including Operations, Repair and Industrialization, Sales, and IT Support.
Main responsibilities include:
- Managing customer orders, including order acceptance, processing, and changes
- Data reporting for invoicing and settlements
- Preparing high-quality data and analysis for ARR, AFR, and MTBF reporting
- Collaborating with customers, subcontractors, and external parties to ensure quality control according to contractual KPIs and SLAs
- Troubleshooting and resolving technical issues
Requirements include:
- Bachelor's degree in Engineering or Technical field
- 3+ years of experience in a technical position
- Excellent English language skills
- Ability to work independently and prioritize tasks effectively
Salary: $60,000 - $80,000 per annum, depending on location and experience.
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