Customer Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Webfleet Solutions Pełny etat

At Webfleet Solutions, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch technical and administrative support to our customers.

Key Responsibilities:

  • Provide product information and effective technical support through multiple channels;
  • Collaborate with peers and other customer-facing departments to resolve customer issues efficiently;
  • Proactively manage customer expectations and update our CRM system with relevant information;
  • Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.

Requirements:

  • Successful experience in a similar role;
  • Impeccable written and verbal communication skills in German and English;
  • Good interpersonal and customer service skills;
  • Eager to learn new products and technologies;
  • Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
  • Ability to follow standard processes and practices within set service levels;
  • You are a team player;
  • Previous experience with CRM systems is an advantage.

What We Offer:

  • The chance to work in a fast-moving, innovative, and international team;
  • A company culture that likes to work hard and play hard;
  • Decisive actions;
  • Working from home up to 3 days a week;
  • Equivalent of € gross to set up your home office;
  • Chance to work abroad for working days per year;
  • Birthday off and volunteering time off;
  • Unlimited Access to LinkedIn Learning;
  • Access to Gofluent platform to learn new languages;
  • Employee Assistance Program;
  • Lunch vouchers;
  • Access to My Benefit platform (discount on sport clubs, cinemas, restaurants...);
  • Fully paid health and life insurance;
  • % employer-funded pension scheme;
  • Discount on Bridgestone tyres.

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