Customer Support Specialist

5 godzin temu

Warszawa, Mazovia, Polska Uncapped Pełny etat

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Uncapped. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers via various communication channels.
  • Engage with customers to understand their needs and provide solutions to their queries.
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
  • Collaborate with the support team to develop and implement process improvements.
  • Contribute to the development of knowledge base articles and other support resources.

Requirements

Who We Are Looking For

  • Proven experience in a customer support role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Familiarity with CRM systems, with experience of using Hubspot an advantage.
  • Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer

Benefits and Perks

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements, including remote work options.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].

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