Customer Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Mellifera Operations Limited Pełny etat

Mellifera Operations Limited is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely technical support to clients and partners on matters related to acquiring operations and payment systems.

Key Responsibilities:

  • Providing technical support to clients and partners on acquiring operations and payment systems.
  • Registering and categorizing incoming inquiries from clients, including requests for assistance, error reports, and queries regarding reporting.
  • Conducting initial analysis and diagnosis of issues arising during transaction processing and operation of payment gateways.
  • Resolving simple technical problems directly and escalating requests when necessary.
  • Advising clients on the setup and use of software for conducting payment operations.
  • Documenting client inquiries, including problem descriptions, actions taken, and outcomes.
  • Collaborating with other departments within the company to promptly address clients' technical issues.

Requirements:

  • Minimum 1 year of experience in a support specialist position.
  • Proficiency in written and spoken English (B1 and upper) and Russian languages (native or near-native level).
  • Knowledge of the basic principles of operation of payment terminals and payment gateways.
  • Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field.
  • Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana).
  • Ability to quickly learn and absorb new information.
  • Excellent communication skills and ability to explain complex technical concepts in simple terms.
  • Willingness to work on a 24/7 basis or on a flexible schedule to ensure continuous customer support.
  • Previous experience or understanding of payment systems, acquiring, or financial technologies is advantageous.

Benefits:

  • A friendly and supportive environment to work in
  • Competitive salary
  • Career and personal development opportunities sponsored by employer
  • Company sponsored professional trainings, certifications and conferences
  • Regular company and team building events

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