Salesforce Customer Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska SCALEWORKS SP Z O O Pełny etat

Job Title: Salesforce Customer Support Specialist

Job Summary:

We are seeking a highly skilled Salesforce Customer Support Specialist to join our team at Scaleworks Sp. z o.o. The ideal candidate will have a strong background in Salesforce, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provide 1st and 2nd line support for Full Circle AppExchange products.
  • Address and resolve customer inquiries and issues.
  • Escalate complex issues to the development team.
  • Provide feedback on common issues to improve the product.
  • Guide customers through the installation of their Full Circle products.
  • Advise customers on best practices for integrating Full Circle with their existing processes and tools.
  • Lead collaborative business and technical review sessions with customers.
  • Manage the technical tasks of product installation, including customizations, configurations, deployment, and testing.
  • Facilitate smooth handoff of customers from installation to Customer Success Managers.

Requirements:

  • Active Salesforce certification - Salesforce Administrator - and relevant experience.
  • Ability to understand Marketing Operations requirements.
  • High emotional intelligence with an analytical, detail-oriented mindset.
  • Extensive experience across the Salesforce product suite.
  • Proficiency and comfort working with Salesforce reports and dashboards.
  • Proven ability to design, optimize, and integrate business processes across systems.
  • Salesforce declarative development experience.
  • Genuine interest in helping customers succeed.
  • Clear, precise communication and active listening skills.
  • Willingness to build a consultative skillset.
  • Proficiency in written and spoken English.

Preferred Qualifications:

  • Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant.
  • 2+ years of experience in marketing operations systems.
  • Experience with customer success/support.
  • Familiarity with the Salesforce data loader.
  • Knowledge of marketing automation programs.
  • Experience using Amazon Web Services (AWS).

Working Hours:

8:30am - 5:30pm CST (3:30pm - 11:30pm PL)

Location:

Warsaw (new office), Poland (4 days a week in office, Friday remote)

Benefits:

  • Development fund of 3k PLN per year per head.
  • Flexibility in choosing the type of contract.
  • Paid holiday.
  • Private healthcare (Luxmed via Warta).
  • Sports card (Multisport).
  • Free English classes.
  • Team building and socializing events.
  • Competitive salary.
  • Udemy access etc.

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