Salesforce Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska Ecovadis Pełny etat

About the Role:

The Frontline Digital Transformation team at EcoVadis is looking for a Salesforce Support Agent to support improvements across business processes and to help drive the development of the EcoVadis SFDC org.

Key Responsibilities:

  • Acquire and maintain current knowledge of relevant product features to provide accurate solutions to customers requests
  • Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices.
  • Document all external and internal communications and status information into our case management system (JIRA)
  • Respond immediately to all issues and continue to follow up with client contact until cases are resolved.
  • Escalate urgent requests or those that require more in-depth knowledge and understanding to the attention of Tier II.
  • Provide on-call support for urgent and complex customer inquiries.
  • Capture and relay new functionality requests to the product owners.

Qualifications:

  • Excellent Communication Skills
  • Technical Support Experience – Min. 1 year experience in IT / technical support
  • Salesforce Expertise – Technical, working knowledge of the Salesforce platform
  • Salesforce Certifications – Not required, however, candidates with Salesforce certifications will be preferred.
  • Passion for Customer Service – Customer satisfaction is your passion and #1 goal.
  • Team Player – You thrive in a team-oriented environment and are eager to help when needed.
  • Highly Motivated – Ability to work under pressure in fast-moving environment

About EcoVadis:

Everyone at EcoVadis contributes to a culture of trust, respect, and empowerment. Our growing team is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring, and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:

  • Support with all the necessary office and IT equipment
  • Optional (fully covered or co-financed) health care and life insurance
  • Multisport card and wellness allowance
  • Multicafeteria
  • Lunch card
  • Annual performance bonus
  • Flexible working hours
  • Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in
  • Remote work from abroad policy (up to 3 months per year)
  • Internet and electricity bill allowance
  • CSR activities
  • Modern, pet-friendly office in the city center (next to Rondo ONZ)
  • Community service day when volunteering

We're an Equal Opportunities Employer:

We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let our hiring team know.

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