Salesforce Support Specialist
1 tydzień temu
About the Role:
The Frontline Digital Transformation team at EcoVadis is looking for a Salesforce Support Agent to support improvements across business processes and to help drive the development of the EcoVadis SFDC org.
Key Responsibilities:
- Acquire and maintain current knowledge of relevant product features to provide accurate solutions to customers requests
- Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices.
- Document all external and internal communications and status information into our case management system (JIRA)
- Respond immediately to all issues and continue to follow up with client contact until cases are resolved.
- Escalate urgent requests or those that require more in-depth knowledge and understanding to the attention of Tier II.
- Provide on-call support for urgent and complex customer inquiries.
- Capture and relay new functionality requests to the product owners.
Qualifications:
- Excellent Communication Skills
- Technical Support Experience – Min. 1 year experience in IT / technical support
- Salesforce Expertise – Technical, working knowledge of the Salesforce platform
- Salesforce Certifications – Not required, however, candidates with Salesforce certifications will be preferred.
- Passion for Customer Service – Customer satisfaction is your passion and #1 goal.
- Team Player – You thrive in a team-oriented environment and are eager to help when needed.
- Highly Motivated – Ability to work under pressure in fast-moving environment
About EcoVadis:
Everyone at EcoVadis contributes to a culture of trust, respect, and empowerment. Our growing team is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring, and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
Benefits:
- Support with all the necessary office and IT equipment
- Optional (fully covered or co-financed) health care and life insurance
- Multisport card and wellness allowance
- Multicafeteria
- Lunch card
- Annual performance bonus
- Flexible working hours
- Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in
- Remote work from abroad policy (up to 3 months per year)
- Internet and electricity bill allowance
- CSR activities
- Modern, pet-friendly office in the city center (next to Rondo ONZ)
- Community service day when volunteering
We're an Equal Opportunities Employer:
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let our hiring team know.
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