Salesforce Application Support Expert
5 dni temu
About Us
PL18 Alcon Polska Sp. z o.o. Company is a leading provider of innovative solutions in the Salesforce ecosystem.
Your Opportunity
We are seeking an experienced Salesforce Application Support Developer to join our team.
Job Description
This role will involve providing first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
You will be responsible for managing and triaging support tickets, ensuring they are addressed in a timely manner.
A typical day will include performing root cause analysis on recurring issues to prevent future occurrences.
You will also make simple configuration changes within the Salesforce platform as needed.
Collaboration with cross-functional teams to understand and address user needs and system requirements is essential.
You will assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
Maintaining system documentation and user guides is crucial.
You will ensure data integrity and security within the Salesforce environment.
Monitoring system performance and suggesting improvements to enhance user experience is a key responsibility.
Requirements
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Salesforce Administration and Salesforce Platform Application certifications.
- 2-4 years of experience in Salesforce administration or Salesforce application support.
- Strong understanding of Salesforce Sales Cloud, and related applications.
- Excellent troubleshooting and analytical skills.
- Ability to manage multiple tasks and priorities effectively.
- Strong communication and interpersonal skills.
- Experience with data management and reporting within Salesforce.
- Familiarity with Agile development methodologies is a plus.
- Experience working on debugging Apex Code and lightning component.
Preferred Qualifications
- Experience with Salesforce CPQ, Marketing Cloud, Service Cloud, or other Salesforce products.
- Experience working with ServiceNow tool
- Knowledge of Salesforce integration tools and techniques.
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
About the Role
This is a highly competitive role with a very attractive salary level of 120,000 PLN per year.
The package includes market-leading performance-based annual bonuses and an attractive benefits scheme.
You will have the opportunity to work in a high-paced agile environment and collaborate with passionate professionals who value delivering outcomes and a culture of simplification and ownership.
Flexible working hours and remote work possibilities are available.
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