Salesforce Customer Support Specialist
2 tygodni temu
We are seeking a highly skilled Salesforce Customer Support Specialist to join our team at Scaleworks Sp. z o.o. in Warsaw, Poland. As a key member of our customer success team, you will play a critical role in delivering exceptional support and ensuring the smooth onboarding and adoption of our Salesforce solutions.
Key Responsibilities- Provide Exceptional Support
- Deliver timely and effective support to our customers, addressing their technical queries and concerns related to our Salesforce products.
- Configure and Deploy Solutions
- Work closely with our development team to configure and deploy our Salesforce solutions, ensuring seamless integration with our customers' existing processes and tools.
- Train and Educate
- Develop and deliver training programs to empower our customers with the knowledge and skills needed to maximize the value of our Salesforce solutions.
- Monitor and Improve
- Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation, continuously monitoring performance and identifying opportunities for improvement.
- Active Salesforce certification - Salesforce Administrator - and relevant experience.
- Ability to understand marketing operations requirements.
- High emotional intelligence with an analytical, detail-oriented mindset.
- Extensive experience across the Salesforce product suite.
- Proficiency and comfort working with Salesforce reports and dashboards.
- Proven ability to design, optimize, and integrate business processes across systems.
- Salesforce declarative development experience.
- Genuine interest in helping customers succeed.
- Clear, precise communication and active listening skills.
- Willingness to build a consultative skillset.
- Proficiency in written and spoken English.
- Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant.
- 2+ years of experience in marketing operations systems.
- Experience with customer success/support.
- Familiarity with the Salesforce data loader.
- Knowledge of marketing automation programs.
- Experience using Amazon Web Services (AWS).
- Development fund of 3k PLN per year per head.
- Flexibility in choosing the type of contract.
- Paid holiday.
- Private healthcare (Luxmed via Warta).
- Sports card (Multisport).
- Free English classes.
- Team building and socializing events.
- Competitive salary.
- Udemy access, etc.
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