Salesforce Customer Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska SCALEWORKS SP Z O O Pełny etat
About the Role

We are seeking a highly skilled Salesforce Customer Support Specialist to join our team at Scaleworks Sp. z o.o. in Warsaw, Poland. As a key member of our customer success team, you will play a critical role in delivering exceptional support and ensuring the smooth onboarding and adoption of our Salesforce solutions.

Key Responsibilities
  • Provide Exceptional Support
  • Deliver timely and effective support to our customers, addressing their technical queries and concerns related to our Salesforce products.
  • Configure and Deploy Solutions
  • Work closely with our development team to configure and deploy our Salesforce solutions, ensuring seamless integration with our customers' existing processes and tools.
  • Train and Educate
  • Develop and deliver training programs to empower our customers with the knowledge and skills needed to maximize the value of our Salesforce solutions.
  • Monitor and Improve
  • Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation, continuously monitoring performance and identifying opportunities for improvement.
Requirements
  • Active Salesforce certification - Salesforce Administrator - and relevant experience.
  • Ability to understand marketing operations requirements.
  • High emotional intelligence with an analytical, detail-oriented mindset.
  • Extensive experience across the Salesforce product suite.
  • Proficiency and comfort working with Salesforce reports and dashboards.
  • Proven ability to design, optimize, and integrate business processes across systems.
  • Salesforce declarative development experience.
  • Genuine interest in helping customers succeed.
  • Clear, precise communication and active listening skills.
  • Willingness to build a consultative skillset.
  • Proficiency in written and spoken English.
Preferred Qualifications
  • Active Salesforce certification - Advanced Salesforce Administrator or/and Sales Cloud Consultant.
  • 2+ years of experience in marketing operations systems.
  • Experience with customer success/support.
  • Familiarity with the Salesforce data loader.
  • Knowledge of marketing automation programs.
  • Experience using Amazon Web Services (AWS).
What We Offer
  • Development fund of 3k PLN per year per head.
  • Flexibility in choosing the type of contract.
  • Paid holiday.
  • Private healthcare (Luxmed via Warta).
  • Sports card (Multisport).
  • Free English classes.
  • Team building and socializing events.
  • Competitive salary.
  • Udemy access, etc.


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