Salesforce Support Expert

2 tygodni temu


Warszawa, Mazovia, Polska Ecovadis Pełny etat
Description

The Frontline Digital Transformation team at EcoVadis seeks a skilled Salesforce Support Agent to enhance business processes and drive SFDC org development. Responsibilities include acquiring and maintaining product knowledge, diagnosing and resolving customer issues, documenting communications, and escalating complex requests. Key qualifications include excellent communication skills, technical support experience, Salesforce expertise, and a passion for customer service.

Responsibilities
  • Acquire and maintain current knowledge of relevant product features
  • Diagnose, resolve, and respond to all customer issues and inquiries
  • Document all external and internal communications and status information into our case management system
  • Respond immediately to all issues and follow up with client contact until cases are resolved
  • Escalate urgent requests or those that require more in-depth knowledge and understanding
  • Provide on-call support for urgent and complex customer inquiries
  • Capture and relay new functionality requests to the product owners

Qualifications
  • Excellent Communication Skills
  • Technical Support Experience – Min. 1 year experience in IT / technical support
  • Salesforce Expertise – Technical, working knowledge of the Salesforce platform
  • Passion for Customer Service – Customer satisfaction is your passion and #1 goal
  • Team Player – You thrive in a team-oriented environment and are eager to help when needed
  • Highly Motivated – Ability to work under pressure in fast-moving environment

Additional Information
At EcoVadis, everyone contributes to a culture of trust, respect, and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth with extensive onboarding, mentoring, and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:
  • Support with all the necessary office and IT equipment
  • Optional (fully covered or co-financed) health care and life insurance
  • Multisport card and wellness allowance
  • Multicafeteria
  • Lunch card
  • Annual performance bonus
  • Flexible working hours
  • Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in
  • Remote work from abroad policy (up to 3 months per year)
  • Internet and electricity bill allowance
  • CSR activities
  • Modern, pet-friendly office in the city center (next to Rondo ONZ)
  • Community service day when volunteering


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