Salesforce Application Support Specialist
4 tygodni temu
About the Role
PL18 Alcon Polska Sp. z o.o. Company is seeking a skilled Salesforce Application Support Specialist to ensure the smooth operation and optimization of our Salesforce platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a Salesforce Administration certification.
Key Responsibilities
- Provide first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
- Manage and triage support tickets, ensuring they are addressed in a timely manner.
- Perform root cause analysis on recurring issues to prevent future occurrences.
- Make simple configuration changes within the Salesforce platform as needed.
- Collaborate with cross-functional teams to understand and address user needs and system requirements.
- Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
- Maintain system documentation and user guides.
- Ensure data integrity and security within the Salesforce environment.
- Monitor system performance and suggest improvements to enhance user experience.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Salesforce Administration and Salesforce Platform Application certifications.
- 2-4 years of experience in Salesforce administration or Salesforce application support.
- Strong understanding of Salesforce Sales Cloud, and related applications.
- Excellent troubleshooting and analytical skills.
- Ability to manage multiple tasks and priorities effectively.
- Strong communication and interpersonal skills.
- Experience with data management and reporting within Salesforce.
- Familiarity with Agile development methodologies is a plus.
- Experience working on debugging Apex Code and lightning component.
Preferred Qualifications
- Experience with Salesforce CPQ, Marketing Cloud, Service Cloud, or other Salesforce products.
- Experience working with ServiceNow tool
- Knowledge of Salesforce integration tools and techniques.
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
About Alcon
- Very competitive salary level with flexible contract options.
- Market-leading performance-based annual bonus.
- Attractive package of benefits.
- Possibility to grow your own team and introduce best practices.
- Opportunity to work in a high-paced agile environment and the chance to work with people who are passionate about delivering outcomes and a culture of simplification and ownership.
- Flexible working hours and remote work possibilities.
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