Salesforce Application Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

About the Role

PL18 Alcon Polska Sp. z o.o. Company is seeking a skilled Salesforce Application Support Specialist to ensure the smooth operation and optimization of our Salesforce platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a Salesforce Administration certification.

Key Responsibilities

  • Provide first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
  • Manage and triage support tickets, ensuring they are addressed in a timely manner.
  • Perform root cause analysis on recurring issues to prevent future occurrences.
  • Make simple configuration changes within the Salesforce platform as needed.
  • Collaborate with cross-functional teams to understand and address user needs and system requirements.
  • Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
  • Maintain system documentation and user guides.
  • Ensure data integrity and security within the Salesforce environment.
  • Monitor system performance and suggest improvements to enhance user experience.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Salesforce Administration and Salesforce Platform Application certifications.
  • 2-4 years of experience in Salesforce administration or Salesforce application support.
  • Strong understanding of Salesforce Sales Cloud, and related applications.
  • Excellent troubleshooting and analytical skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong communication and interpersonal skills.
  • Experience with data management and reporting within Salesforce.
  • Familiarity with Agile development methodologies is a plus.
  • Experience working on debugging Apex Code and lightning component.

Preferred Qualifications

  • Experience with Salesforce CPQ, Marketing Cloud, Service Cloud, or other Salesforce products.
  • Experience working with ServiceNow tool
  • Knowledge of Salesforce integration tools and techniques.
  • Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).

About Alcon

  • Very competitive salary level with flexible contract options.
  • Market-leading performance-based annual bonus.
  • Attractive package of benefits.
  • Possibility to grow your own team and introduce best practices.
  • Opportunity to work in a high-paced agile environment and the chance to work with people who are passionate about delivering outcomes and a culture of simplification and ownership.
  • Flexible working hours and remote work possibilities.

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