Salesforce Support Specialist
3 tygodni temu
About the Role
EcoVadis is seeking a skilled Salesforce Support Specialist to join our team. As a Salesforce Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their Salesforce experience is seamless and efficient.
Key Responsibilities
- Provide timely and effective support to customers via various channels, including email, phone, and chat.
- Troubleshoot and resolve technical issues related to Salesforce, ensuring minimal downtime and maximum productivity.
- Collaborate with cross-functional teams to identify and implement process improvements, enhancing the overall customer experience.
- Stay up-to-date with Salesforce product updates, releases, and best practices, applying this knowledge to provide expert support.
- Develop and maintain knowledge base articles, ensuring accurate and comprehensive information for customers and internal teams.
Requirements
- Minimum 1 year of experience in technical support, preferably in a Salesforce environment.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong knowledge of Salesforce features, functionality, and best practices.
- Ability to work independently and as part of a team, with a customer-centric approach.
About EcoVadis
EcoVadis is a leading provider of business sustainability ratings and intelligence. Our mission is to empower companies to drive positive change and improve their sustainability performance. We offer a dynamic and inclusive work environment, with opportunities for growth and development.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible working hours and remote work options.
How to Apply
If you are a motivated and customer-focused individual with a passion for Salesforce, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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