Customer Support Specialist
4 tygodni temu
As a Customer Support Specialist at Equinix Poland Sp. z o.o., you will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. Your duties will include troubleshooting, documenting, escalating, and managing trouble resolution in the best interest of the customer and company.
Key responsibilities include:
- Providing complex support to customers through various communication channels
- Identifying and resolving customer issues in a timely and professional manner
- Collaborating with internal teams to resolve customer issues
- Developing and maintaining knowledge of business systems and processes
- Providing training and coaching to junior agents
Requirements
- Fluent written and verbal Italian, as well as English, Polish (other languages a bonus)
- Proven years of experience in senior customer support/service role
- Bachelor's degree preferred
What we offer
- Employment in a stable company with an established position in the market
- Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company
- Challenging job in a dynamic, professional, international and multicultural environment
- Possibility to participate in company-sponsored trainings package
- Employee Assistance Program – access to free counseling, legal and financial consultations, and crisis intervention
- Paid employee referral program
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture
- Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus & priorities
- Attractive benefits package
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