Senior Customer Support Specialist
19 godzin temu
The Senior Customer Support Specialist will be responsible for providing tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. The ideal candidate will have a strong understanding of customer service principles and be able to troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.
This role requires someone who is fluent in English and has a proven years experience in senior customer support/service role. A Bachelor's degree is preferred but not required. In addition to the salary, Equinix offers a comprehensive benefits package that includes competitive pay, paid employee referral program, opportunity to work in a supportive and inclusive environment with People-Centric Culture, and a well-defined career path shaped to the individual's career focus & priorities.
The position involves working in a fast-paced, dynamic environment where you will have the opportunity to learn and grow with our company. As a Senior Customer Support Specialist, you will be an integral part of our Global Service Desk team, assisting customers in resolving their issues and providing top-notch support. This is an exciting opportunity to join a global leader in digital infrastructure and make a real impact in the industry.
As a valued member of our team, you can expect:
- Competitive salary ($65,000 - $90,000 per annum)
- A comprehensive benefits package including paid employee referral program
- Opportunity to work in a supportive and inclusive environment with People-Centric Culture
- A well-defined career path shaped to your individual career focus & priorities
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing the required form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
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