Customer Support Specialist

4 tygodni temu


Warszawa, Mazovia, Polska CD PROJEKT RED Pełny etat
Job Title: Customer Support Specialist

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at CD PROJEKT RED in Warsaw, Poland.

Salary:

The estimated annual salary for this position is between €40,000 - €60,000 depending on experience and qualifications.

About the Role:

This role is responsible for providing top-notch technical support to players and ensuring their needs and concerns are reflected in game updates. You will work closely with other teams to identify and resolve issues efficiently.

  • Respond to tickets and communicate with players in a timely and professional manner.
  • Create solutions and guides for players in accordance with CDPROJEKT RED's standards.
  • Prioritize and report issues using internal and external tools.
  • Collaborate with cross-functional teams to address high-priority issues.
  • Research and obtain solutions and information.
Qualifications:

To be successful in this role, you will need:

  • A minimum of 3 years of experience in customer-facing roles requiring resilience, interpersonal skills, and a helpful attitude.
  • Excellent communication skills in English, including writing and adaptability.
  • Strong teamwork skills and analytical thinking.
  • Tech savviness and ability to learn new tools quickly.
Benefits:

As a member of our team, you can expect:

  • A comprehensive relocation package, including flight tickets, company apartment, pet relocation, and shipping your belongings.
  • Relocation assistance, including legalization operations, residence finding, tax settlements, and language lessons.
  • Paid leave, including holiday days, sick leave, and parental leave.
  • Flexible working hours and a welcome pack filled with goodies.
  • Trainings, lectures, and courses to help you grow professionally.
  • A dog-friendly office and regular social events.
  • A sustainable campus with eco-friendly features and an onsite gym.

Please note that the salary may vary based on individual qualifications and experience.


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