Customer Support Specialist
1 miesiąc temu
At Ryanair, Europe's leading low-cost airline, we're passionate about making air travel accessible to all. With a commitment to innovation and customer satisfaction, we're expanding our operations and seeking a Customer Solutions Agent to join our team.
About the RoleThis is an exceptional opportunity to provide top-notch customer support to our passengers via various communication channels, including phone, email, and live chat. As a Customer Solutions Agent, you will be responsible for resolving complex queries with a resolution mindset and maintaining accurate records of customer interactions and transactions.
Main Responsibilities- Respond promptly and professionally to customer inquiries, complaints, and requests
- Meet and exceed industry standard KPIs set
- Assist customers with complex cases regarding flight bookings, changes, cancellations, and other service-related issues
- Handle escalated customer issues with empathy and a solutions-oriented approach
To be successful in this role, you will need:
- A third-level qualification and excellent level of English
- Experience in a customer service environment
- A passion for customer service and problem-solving
- Strong computer navigation skills and PC knowledge
- Ability to effectively communicate both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking and able to adapt to changes quickly
As a Customer Solutions Agent at Ryanair, you can expect a competitive salary of approximately **€25,000-€35,000** per annum, depending on location and experience. You will also have the opportunity to work as part of a dynamic team, contributing to the growth and success of Europe's leading low-cost airline.
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