Customer Support Expert for Webfleet Solutions
14 godzin temu
At Bridgestone Mobility Solutions, we are looking for a full-time Customer Support Specialist dedicated to our line of business Webfleet. This is an exciting opportunity for a technically-minded individual who is passionate about technology and committed to delivering exceptional customer service.
Key Responsibilities:- Provide product information and effective technical and administrative support through multiple channels (phone and email);
- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
We are seeking an experienced professional with impeccable written and verbal communication skills in German (fluent for business discussions) and English (internal business language). Additional language skills are always a plus
Requirements:- Successful experience in a similar role;
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Previous experience with CRM systems (such as SalesForce) is an advantage.
What can you expect from us?
- The chance to work in a fast-moving, innovative, and international team dealing with different countries and cultures;
- A company culture that likes to work hard and play hard;
- Decisive actions and the ability to make things happen quickly.
In return for your dedication and expertise, we offer:
- Equivalent of € gross to set up your home office;
- Chance to work abroad for working days per year;
- Birthday off and volunteering time off;
- Unlimited access to LinkedIn Learning;
- Access to Gofluent platform to learn new languages;
- Employee Assistance Program;
- Lunch vouchers;
- Access to My Benefit platform (discount on sport clubs, cinemas, restaurants...);
- Fully paid health and life insurance;
- % employer-funded pension scheme;
- Discount on Bridgestone tyres.
As a valued member of our team, you will have the opportunity to grow professionally and personally, while making a real difference in the lives of our customers.
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