Customer Service Expert

1 tydzień temu

Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

Customer Service Expert - Global Accounts

SIX Payment Services is looking for a Customer Service Expert to work with our global accounts. As a key member of our international team, you will be responsible for providing exceptional customer support, including financial queries, product information, and basic technical assistance.

Key Responsibilities

  • Set up and maintain merchant contracts in our systems;
  • Provide telephone and email support for customer service, including financial queries;
  • Answer product questions and provide answers to basic technical questions;
  • Process requests from customers, partners, and third parties according to our SLA's and quality requirements;
  • Update systems to reflect contract changes, including activating new services and changes to the customer status;
  • Actively support operational implementation of new products and services, participate and cooperate in projects;
  • Execute recurring tasks, such as Money Return, OTP-Queues, and Statistics;
  • Resolve and follow up on customer issues escalating to technical support teams as appropriate;

Requirements

  • You have Customer Care experience;
  • You have strong client focus and good communication skills;
  • Your German, English, and Polish skills are at a professional level in speaking and writing;
  • Problem-solving, analytical, and troubleshooting skills;

About Us

At SIX Payment Services, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career;
  • Private Medical Care
  • Life insurance
  • Lunch and Travel reimbursement
  • Attractive bonuses

Shape the Evolution

Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.

  • Customer Service Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    We are looking for a Customer Service Expert to join our team at EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a high level of attention to detail.The successful candidate will be responsible for providing top-notch customer service, handling...

  • Customer Service Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska ADM Pełny etat

    Job SummaryADM is a global leader in human and animal nutrition, delivering innovative solutions to support healthier living. We're seeking a Customer Service Expert to join our team, responsible for establishing and developing long-term customer relationships, managing customer requests, and providing exceptional customer support. Key responsibilities...

  • Customer Service Representative

    1 tydzień temu

    Warszawa, Mazovia, Polska Allen & Overy Pełny etat

    We are seeking a Customer Service Representative to join our team. As a Client Support Expert, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries via...

  • Customer Service Expert

    3 tygodni temu

    Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Antal Sp. z o.o. The ideal candidate will have advanced command of English, excellent time-management and communication skills, and previous experience in helpdesk or customer service roles.Key ResponsibilitiesSupporting clients with their queries and concernsReporting...

  • Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska XE Pełny etat

    We are seeking a highly skilled and dedicated Customer Care Expert to join our team in Warsaw, Poland. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.Key Responsibilities:Make outbound calls to customers to...

  • Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska RICG Poland Sp. z o.o. Pełny etat

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at RICG Poland Sp. z o.o. in Warsaw, Wola. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Supervise the execution of orders and ensure timely...

  • Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska RICG Poland Sp. z o.o. Pełny etat

    We are seeking a skilled Customer Service Specialist to join our team at RICG Poland Sp. z o.o. in Warsaw, Wola. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Supervise the execution of orders and ensure timely deliveryProvide expert advice and...

  • Customer Service Expert

    2 tygodni temu

    Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    Key Responsibilities:Provide top-notch support to clients, ensuring their needs are met and exceeded.Manage and escalate service requests in a timely and efficient manner.Develop and implement solutions that exceed client expectations.Communicate results and progress to superiors and stakeholders.Maintain accurate and up-to-date documentation.Contribute to...

  • Customer Service Representative

    7 dni temu

    Warszawa, Mazovia, Polska XE Pełny etat

    About Xe Money TransferWe are seeking an enthusiastic and dedicated Customer Care Expert to join our team in Warsaw, Poland. Our team provides exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.Key ResponsibilitiesMake outbound calls to customers to address their inquiries and...

  • Logistics Customer Service Expert

    3 tygodni temu

    Warszawa, Mazovia, Polska Maersk Pełny etat

    Unlock Your Potential in LogisticsAre you a logistics enthusiast looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're seeking a skilled Logistics Customer Service Specialist to join our team at Maersk in Warsaw.About the RoleAs a Logistics Customer Service Specialist, you will be responsible for creating...

  • Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska XE Pełny etat

    About XeXe is a leading provider of currency services and products, offering a comprehensive range of solutions for individuals and businesses. Our mission is to deliver exceptional customer experiences through innovative technology and personalized support.Job SummaryWe are seeking a highly motivated and customer-focused Customer Care Expert to join our...

  • Customer Service Representative

    2 dni temu

    Warszawa, Mazovia, Polska HTH Recruitment Pełny etat

    As a Customer Service Representative - Portuguese and Polish Expert, you will be a key member of our team in Warsaw, supporting our service structures in the LATAM region. You will be joining a leading global producer of cutting-edge medical technology, playing a crucial role in the Service Operations department of our Global Business Service Center.The...

  • Logistics Customer Service Expert

    3 tygodni temu

    Warszawa, Mazovia, Polska Maersk Pełny etat

    Unlock Your Potential in LogisticsAre you passionate about delivering exceptional customer experiences and navigating the complexities of global logistics? We're seeking a skilled Logistics Customer Service Specialist to join our team at Maersk, a pioneer in container logistics.Key Responsibilities:Create tailored logistics solutions for customers, enabling...

  • Customer Care Process Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

    Customer Care Process ExpertAt SIX Payment Services, we're seeking a skilled Customer Care Process Expert to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation. As a key member of our team, you'll directly contribute to the Customer Care Strategy and report to the Service Readiness & Communication...

  • Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska ADM Pełny etat

    Unlock the Power of Customer RelationshipsAt ADM, we're committed to delivering exceptional customer experiences that drive growth and success. As a Customer Service Representative, you'll play a critical role in building and maintaining long-term relationships with our customers, providing timely and effective support to meet their needs.Main...

  • Customer Success Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska Triumph International Pełny etat

    About the RoleTriumph International is seeking a highly skilled Customer Success Expert to join our dynamic team in Warsaw, Poland.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced, international environment.Key ResponsibilitiesFulfill all in- and outbound communication channels and...

  • Service Calibration Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska Eppendorf Pełny etat

    About the RoleWe are seeking a skilled Service Calibration Expert to join our team at Eppendorf.Your ResponsibilitiesPerform repairs and maintenance of pipettes and calibrate pipettes and devices in the calibration laboratory and on a case-by-case basis at the customer's.Coordinate, answer and document service-related customer inquiries in the CRM system.Act...

  • Customer Support Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska Webfleet Solutions Pełny etat

    At Webfleet Solutions, we are seeking a skilled Customer Support Expert to join our team. As a key member of our support team, you will be responsible for identifying, troubleshooting, and resolving customer issues efficiently and accurately. Your role will involve providing technical and administrative support through various channels, ensuring a...

  • Customer Service Associate

    1 tydzień temu

    Warszawa, Mazovia, Polska Genpact Pełny etat

    Key Responsibilities:Perform complex operational tasks within the Call Center for Leasing and Direct Banking area, ensuring accurate and efficient resolution to achieve fixed service level targets.Coordinate continuous improvement actions and maintain efficient cooperation with warehousing, distribution, and transportation teams.Deliver excellent Customer...

  • Medical Customer Service Representative

    3 tygodni temu

    Warszawa, Mazovia, Polska Eco Plus Solutions AB Pełny etat

    Job Title: German Speaking Medical Customer AdvisorWe are seeking a highly skilled and experienced German-speaking medical customer advisor to join our dynamic team at Eco Plus Solutions AB. As a key member of our customer support team, you will play a critical role in providing exceptional support to our clients in the medical field.Key...