Customer Service Representative

1 miesiąc temu

Warszawa, Mazovia, Polska HTH Recruitment Pełny etat

As a Customer Service Representative - Portuguese and Polish Expert, you will be a key member of our team in Warsaw, supporting our service structures in the LATAM region. You will be joining a leading global producer of cutting-edge medical technology, playing a crucial role in the Service Operations department of our Global Business Service Center.

The company is committed to adhering to global best practices and consistently delivering improvement initiatives worldwide through standardized processes and skilled personnel. Reporting directly to the Service Operations Team Leader, you will be part of a dynamic team contributing to the impactful operations of our global medical company.

Responsibilities

  1. Issuing service invoices.
  2. Managing service contracts in the CLM (Contract Lifecycle Management) system.
  3. Creating service sales opportunities and quotes.
  4. Resolving customer billing queries.
  5. Issuing purchase orders for external suppliers.
  6. Distributing field change orders to customers.
  7. Conducting follow-up calls related to customer surveys.
  8. Providing support in cash collection.
  9. Offering high-quality, sustainable support to the Service organization.
  10. Executing other tasks assigned by the Team Leader or Director related to business development and the growth of the Service Operations department.

Qualifications and Requirements

  1. Education: Bachelor's (BA) or Master's (MA) degree in economics, linguistics, or a related field.
  2. Experience: Minimum of 2 years of experience in customer service or sales service support roles.
  3. Language Skills: Advanced proficiency in English and Portuguese.
  4. Technical Skills: Proficiency in MS Office applications; working knowledge of the CLM system is a plus.
  5. Communication Skills: Ability to effectively communicate with internal and external stakeholders.
  6. Personal Attributes: Strong sense of ownership and responsibility for personal and team results, with a drive to achieve goals. Ability to streamline and simplify work processes, and a passion for problem-solving.

The Offer

  1. Professional Development: Opportunity to enhance professional skills in a dynamic, international environment.
  2. Employee Benefits: Comprehensive medical care, life insurance coverage, Employee Assistance Program (psychological, financial, and legal support), Cafeteria or Multisport card.
  3. Work Environment: Flexible working hours, access to training programs, and the option to work in a hybrid model (combining remote and office-based work).

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