Customer Service Representative
1 tydzień temu
We are seeking a highly motivated Customer Service Representative to join our team at nVent, a global leader in electrical solutions. In this role, you will be responsible for providing exceptional customer service and support to our customers worldwide.
As a Customer Service Representative, you will play a critical role in ensuring the satisfaction of our customers by addressing their inquiries, resolving issues, and providing timely updates on order status. Your primary goal will be to maintain accurate customer records and ensure seamless communication between departments.
Key Responsibilities:
- Provide top-notch customer service through prompt and accurate response to customer inquiries
- Maintain accurate customer records in CRM/ERP systems, ensuring data integrity and consistency
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Communicate effectively with customers via phone, email, or other channels to provide updates on order status and resolve issues
Requirements:
- Bachelor's degree in Business Administration, Communication, or related field
- 3+ years of experience in industrial customer service or customer support
- Proficiency in English (B2 level) for both spoken and written communication
- Familiarity with SAP/M3 or similar software a plus
What We Offer:
- A competitive salary range of $65,000 - $85,000 per annum
- Comprehensive benefits package, including private health care, lunch card, employee assistance program, and more
- Opportunities for professional growth and development through training and education programs
- A dynamic work environment with a diverse team of over 11,000 employees worldwide
About nVent:
- nVent is a leading provider of electrical solutions, connecting and protecting customers with inventive products and services
- We operate globally, with operations in over 40 countries and a commitment to innovation, integrity, and customer satisfaction
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