Customer Service Representative
7 dni temu
About the Role:
We're looking for a talented individual to join our customer care team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide high levels of customer satisfaction by addressing inquiries, resolving issues, and offering solutions.
- Communicate proactively with customers regarding order updates and relevant services.
- Maintain accurate customer records in CRM/ERP systems.
- Ensure service quality meets company standards.
- Collaborate with teammates and support areas to achieve team goals.
Requirements:
- University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field).
- 3 years of experience in an industrial customer service or customer support role.
- English proficiency (both spoken and written) Level B2 required.
- Experience in SAP/M3; Sales Force is a plus.
What We Offer:
- Christmas and holiday contribution.
- Private health care.
- Lunch card.
- Employee Assistance Program.
- Employee Stock Purchase Plan.
- Internal and external training.
- Subsidies for studies.
- Language courses funded at 100%.
- Hybrid work model (work from home and in the office).
About Us:
- nVent is a dynamic global company with diverse operations around the world.
- We believe in the importance of safety and security, and our solutions help build a more sustainable and electrified world.
- We're committed to strengthening communities where our employees live and work.
- We offer benefits to support the lives of our employees.
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