Customer Service Representative

3 tygodni temu


Warszawa, Mazovia, Polska Randstad Polska Pełny etat

We are seeking a talented Customer Service Representative to join our dynamic team at Ryanair's Customer Service Center in Warsaw. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients from all over the world.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries, complaints, and requests via email, chat, and phone
  • Meet and exceed industry standard KPIs set
  • Assist customers with complex cases regarding flight bookings, changes, cancellations, and other service-related issues
  • Handle escalated customer issues with empathy and a solutions-oriented approach.
  • Maintain accurate records of customer interactions and transactions

Requirements:

  • Fluency in English and Polish (min. C1 level)
  • Experience in customer service min. 1 year
  • Excellent communication skills (verbal and written)
  • Ability to work in a team and individually
  • Good computer skills
  • Demonstrate patience in all customer contact situations
  • Tolerance for repetitive work in a fast-paced, high production work environment

What We Offer:

  • Unlimited airline tickets (in case of free seats on the plane)
  • Airline tickets for you and your loved ones
  • Employment contract or B2B contract
  • Opportunity to work in a dynamic and international industry
  • Direct contact with customers from all over the world
  • Opportunities for development and advancement
  • Unique work experience
  • Access to private medical care and a sports card
  • Stationary work model (4 days of work, 4 days off)
  • Possibility of joining new structures with real opportunities to grow within the company


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