Customer Service Representative
3 tygodni temu
We are seeking a talented Customer Service Representative to join our dynamic team at Ryanair's Customer Service Center in Warsaw. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients from all over the world.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries, complaints, and requests via email, chat, and phone
- Meet and exceed industry standard KPIs set
- Assist customers with complex cases regarding flight bookings, changes, cancellations, and other service-related issues
- Handle escalated customer issues with empathy and a solutions-oriented approach.
- Maintain accurate records of customer interactions and transactions
Requirements:
- Fluency in English and Polish (min. C1 level)
- Experience in customer service min. 1 year
- Excellent communication skills (verbal and written)
- Ability to work in a team and individually
- Good computer skills
- Demonstrate patience in all customer contact situations
- Tolerance for repetitive work in a fast-paced, high production work environment
What We Offer:
- Unlimited airline tickets (in case of free seats on the plane)
- Airline tickets for you and your loved ones
- Employment contract or B2B contract
- Opportunity to work in a dynamic and international industry
- Direct contact with customers from all over the world
- Opportunities for development and advancement
- Unique work experience
- Access to private medical care and a sports card
- Stationary work model (4 days of work, 4 days off)
- Possibility of joining new structures with real opportunities to grow within the company
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