Customer Service Representative
4 tygodni temu
We're looking for a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you'll be responsible for ensuring accurate and fast order processing, resolving issues, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, or chat.
- Process orders and resolve issues in a prompt and professional manner.
- Collaborate with internal teams to ensure seamless customer experience.
- Maintain accurate customer records and data in CRM/ERP systems.
Requirements:
- University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field).
- 3 years of experience in an industrial customer service or customer support role.
- English: Proficiency (both spoken and written) Level B2 required.
- Experience in SAP/M3; Sales Force is a plus.
What We Offer:
- Christmas and holiday contribution.
- Private health care.
- Lunch card.
- Employee Assistance Program.
- Employee Stock Purchase Plan.
- Internal and external training.
- Subsidies for studies.
- Language courses funded at 100%.
- Working from home and at the office (Hybrid model).
About nVent:
- A dynamic global reach with diverse operations around the world.
- A commitment to strengthen communities where our employees live and work.
- Core values that shape our culture and drive us to deliver the best for our employees and our customers.
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