Customer Service Representative
2 miesięcy temu
We are seeking a highly skilled and dedicated Customer Care Expert to join our team in Warsaw, Poland. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities:
- Make outbound calls to customers to address their inquiries and resolve complaints.
- Listen actively to customers, empathize with their concerns, and provide practical solutions.
- Build and maintain strong relationships with customers and colleagues based on trust and reliability.
- Adhere to global processes and actively monitor own performance to ensure achievement of individual targets and KPIs.
- Make appropriate product or service recommendations based on customer needs.
Requirements:
- High school diploma or equivalent (college education preferred).
- Minimum of 1-2 years of experience in customer service or call centre roles.
- Proficiency in MS Office and internet navigation.
- Strong verbal and written communication skills.
- Ability to work flexible schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.
- Fluent English; additional languages desirable.
What We Offer:
- Competitive Salary
- Healthcare (Medical care package)
- Working in a hybrid formula (Wednesday & Friday - Remote working)
- Attractive office location - close to Gdańsk Railway Station
- Subsidised glasses up to PLN 1000
- Co-financing of kindergartens
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Plumm Mental Health and Wellbeing
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
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