Customer Service Representative

2 miesięcy temu


Warszawa, Mazovia, Polska XE Pełny etat

We are seeking a highly skilled and dedicated Customer Care Expert to join our team in Warsaw, Poland. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

  • Make outbound calls to customers to address their inquiries and resolve complaints.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions.
  • Build and maintain strong relationships with customers and colleagues based on trust and reliability.
  • Adhere to global processes and actively monitor own performance to ensure achievement of individual targets and KPIs.
  • Make appropriate product or service recommendations based on customer needs.

Requirements:

  • High school diploma or equivalent (college education preferred).
  • Minimum of 1-2 years of experience in customer service or call centre roles.
  • Proficiency in MS Office and internet navigation.
  • Strong verbal and written communication skills.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.
  • Fluent English; additional languages desirable.

What We Offer:

  • Competitive Salary
  • Healthcare (Medical care package)
  • Working in a hybrid formula (Wednesday & Friday - Remote working)
  • Attractive office location - close to Gdańsk Railway Station
  • Subsidised glasses up to PLN 1000
  • Co-financing of kindergartens
  • Discounted Euronet Employee Share Purchase Plan (ESPP)
  • Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.



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