Customer Support Specialist

12 godzin temu

Warszawa, Mazovia, Polska SupportYourApp Pełny etat
Unlock Your Potential as a Customer Support Consultant

Are you passionate about technology and eager to make a difference in the lives of customers? Do you possess excellent communication skills and a knack for problem-solving? If so, we invite you to join our team as a Customer Support Consultant at SupportYourApp.

Key Responsibilities:

  • Provide top-notch customer support via phone, chat, and email
  • Build strong, lasting relationships with customers through active listening and empathy
  • Stay up-to-date with the latest technological advancements to deliver exceptional support
  • Ensure the secure handling of sensitive customer information
  • Apply innovative customer happiness practices to drive satisfaction
  • Maintain a working knowledge of our clients' products and services
  • Collaborate with developers and other departments to ensure seamless support

Requirements:

  • Fluent Swedish and English (B2 level) is a must
  • Basic technical understanding is essential
  • Strong analytical and research skills
  • Self-management skills to work independently
  • Positive and responsible attitude
  • Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

What We Offer:

  • Fixed schedule for a healthy work-life balance
  • Opportunity to work fully remotely from the comfort of your own home
  • Inclusive international environment with diverse perspectives
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance to recharge and refocus
  • Responsive management committed to your growth and long-lasting cooperation
  • Greenhouse conditions for self-development and continuous learning

About Us:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. With over 30 countries and 60 languages spoken, we're a global leader in premium outsourced customer support. Since 2010, we've grown to 8 hubs around the world, treating our team like our clients with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. If you're ready to take the next step in your career, send your CV in English, highlighting your outstanding skills.

Visit our website: www.supportyourapp.com

We are an equal opportunities employer, committed to providing a fair and inclusive environment for all candidates, regardless of their background, characteristics, or experiences.

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