Technical Support Specialist with French Localization Expert

1 miesiąc temu

Warszawa, Mazovia, Polska HRK S.A. Pełny etat
Role Overview

We are seeking a highly skilled Technical Support Specialist with French localization expertise to join our team at HRK S.A. in Warsaw, Poland.

Job Responsibilities:
  • Provide Technical Support: Offer expert technical assistance via phone, email, and online chat to customers, Field Sales, and Customer Service teams for Thermal products.
  • New Business Opportunities: Collaborate with customers to increase sales of company products and services, supporting the development of new business opportunities.
  • Inquiries Handling: Address technical questions and quotes from external and internal customers in a timely and efficient manner.
  • Quote Management: Maintain and manage quotes within the ERP/Salesforce system.
  • Customer Support: Assist the Customer Service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary.
  • Marketing Support: Provide technical training and proofread marketing materials for the Marketing department.
Key Skills and Qualifications:
  • Education**: Bachelor's or Master's degree in Electrical or Mechanical Engineering, or equivalent field experience.
  • Experience**:
    • At least 1 year of experience in customer service or a supervisory role within an industrial setting.
    • Familiarity with architectural and engineering drawings, such as process flow and piping schematics.
    • Ideal experience with distribution channels and electrical distribution.
    • Proficiency in SAP and Thermodynamics is a plus.
  • Language Skills**: Fluency in French and English.
  • Communication Skills**: Strong communication and interpersonal skills, especially for phone interactions.
  • Technical Aptitude**: Quick ability to learn product information.
  • Computer Literacy**: Advanced proficiency in Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, and CRM software (Salesforce).
  • Multitasking**: Ability to multitask and manage shifting priorities to meet customer needs.
Benefits and Opportunities:
  • Competitive Salary**: Estimated salary: €45,000 - €60,000 per year, depending on experience.
  • Hybrid Work Model**: Enjoy flexibility with a mix of office and remote work tailored to your role and team.
  • Professional Development**: Access to training programs, workshops, and growth paths within the company.
  • International Environment**: Join a diverse, global team where innovation and collaboration are key.
  • Modern Facilities**: Work in a state-of-the-art office designed to support productivity and comfort.

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