1st Level Agent with German

4 tygodni temu

Szczecin, Polska Diebold Nixdorf Pełny etat

1st Level Agent with German


Your responsibilities

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software
  • Guiding customers according to solution trees and knowledge base to solve incidents and service requests
  • Providing detailed information on all performed activities to the next appropriate level specialists according to the process
  • Updating the call management system accurately and efficiently with call details, actions taken and resolution

Our requirements

  • Proficient command of the German Language (at least B2 level)
  • English language skills (at least B2 level)
  • PC literacy, especially the usage of Microsoft Office package
  • Willingness to work in shifts
  • Knowledge of customer service principles and best practices (will be additional asset)

What we offer

  • Certified trainings - technical training as well as soft skill training help you to build your personal value and capabilities, e.g. PowerShell scripting, Network, Leading the Team etc.
  • Various options of development- your career path can grow vertically until you reach out Senior 2nd Level Agent and then also horizontally through technical roles or process oriented roles
  • Being part of a multicultural team- opportunity to explore different cultures and thinking might help you to bring new ideas be more understanding/open-minded in your life
  • Possibility to use foreign languages- we speak in foreign languages on daily basis so we are continuously developing our communication competencies
  • Teamworking and supportive atmosphere in our teams- our senior colleagues are happy to share their knowhow, also our juniors are willing to provide their added value for the team
  • Life insurance (Allianz)
  • Private medical care (Allianz)
  • Sport card (Multisport) - you can enjoy wide range of sport activities on daily basis
  • 26 days of holiday for all employees- we appreciate loyalty of our long-term employees but we also believe everybody deserves time to recharge no matter how long you´ve been with us
  • Flexibility in work- Possibility of hybrid work or on-site participation
  • Employee referral programme- bonus for recommending suitable profile

Aplikuj

 

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