Netgear CHP Level 2 Agent German/English

4 tygodni temu

Szczecin, Polska Concentrix Pełny etat
Description We are looking for a natural, detail-oriented problem-solver and troubleshooter, who will take ownership and provide resolution to escalated cases. Provide coaching and guidance to L1 support staff. Support Team Leaders and Manager.

Essential Functions/Core Responsibilities :  

Onboarding (First Month ):    

  • Collaborate with Level 1 agents to understand and assist with escalated cases.  

  • Acquire familiarity with coaching and mentoring p rocesses and quality assurance standards.  

  • Begin building technical product knowledge and e xpertise in specified products.  

 

Within 2 Months:  

  • Provide guidance and resolutions for challenging technical issues for both customers and agents.  

  • Deliver coaching sessions for agents, addressing identified improvement areas.  

  • Investigate and address case issues constructively, providing coaching as needed.  

  • Participate in New Starters training sessions in collaboration with our dedicated trainer.  

  • Answer technical questions from agents and contribute to updating the team on technical updates and new features.  

 

Within 4 Months:  

  • Team Lead/Managers backup .     

  • Identify emerging technical issues, collaborating with Level 3 support.  

  • Prepare supplementary materials on various technical issues for continuous knowledge enhancement.  

  • Collaborate with Team Leads and Manager to enhance overall team performance.  

  • Undertake any other tasks assigned by superiors, ensuring flexibility and adaptability.  

 

    

Candidate Profile   

  • CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, experience with Netgear products and systems an advantage.  

  • Experience with troubleshooting Routers, Firewalls, Wireless and other network technologies required .  

  • Previous QA/Supervisory experience is a distinct advantage.  

  • Excellent communication skills.  

  • Proven ability to meet tight deadlines and take on multiple assignments.  

  • Self-motivated individual able to work independently.  

  • Fluent German and English language skills – both written and spoken required .  

  • Have a desire to improve and develop yourself in a fast-paced technical environment.  

Location:

Poland, Szczecin

Language Requirements:

German

Time Type:

Full time

  • Netgear CHP Level 2 Agent German/English

    2 tygodni temu

    Szczecin, West Pomerania, Polska Concentrix Pełny etat

    Description We are looking for a natural, detail-oriented problem-solver and troubleshooter, who will take ownership and provide resolution to escalated cases. Provide coaching and guidance to L1 support staff. Support Team Leaders and Manager. Essential Functions/Core Responsibilities : Onboarding (First Month ): Collaborate with Level 1...

  • 1st Level Agent with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    1st Level Agent with GermanYour responsibilities Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests ...

  • 2nd Level Service Desk Agent with German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools,...

  • 2nd Level Service Desk Agent With German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    2nd Level Service Desk Agent with German Miejsce pracy: Szczecin Technologies we use Operating system Windows Your responsibilities Provides proactive user helpdesk services to inbound customer service requests.Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with...

  • 2nd Level Service Desk Agent with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources,...

  • L1 Agent with German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Due to natural growth, we are increasing the size of our Customer Support...

  • L1 Agent with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Due to natural growth, we are increasing the size...

  • L1 Agent with German

    4 dni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Due to natural growth, we are increasing the size of our Customer Support...

  • 2nd Level Service Desk Agent with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    responsibilities : Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources,...

  • 2nd Level Service Desk Agent With German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Responsibilities : Provides proactive user helpdesk services to inbound customer service requests.Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.Uses available tools and resources,...

  • Technical Support Specialist

    4 tygodni temu

    Szczecin, Polska Concentrix Pełny etat

    B2/C1 language skills level for German and B2 language skills level for English. Good use of PC and basic knowledge of networking technologies. Customer orientation and attention to detail. High problem-solving capacity. Excellent communication skills. Previous experience in customer service will be considered a plus. The Advisor I, Technical Support...

  • 2nd Level Service Desk Agent with German

    2 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    responsibilities :Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources,...

  • 2nd Level Service Desk Agent with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Operating system, Windows Your responsibilities, Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses...

  • Technical Support Specialist

    4 tygodni temu

    Szczecin, Polska Concentrix CVG International Sp. z o.o. Pełny etat

    about-project : The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use. responsibilities : Provide...

  • Sales representative

    4 tygodni temu

    Szczecin, Polska Randstad Polska Pełny etat

    Native Speakers wanted!We are looking for a sales specialist for our client to spread their wings and conquer new markets. If you are a native speaker of English or German and have excellent knowledge of the culture of this country, plus you have experience in sales - we are waiting for your application!oferujemyattractive salaryrich benefits packagework in...

  • Customer Service Specialist with German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Customer Service Specialist with GermanYour responsibilitiesProviding User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests Providing detailed information on all performed activities to the next appropriate level...

  • Customer Service Specialist with German

    1 tydzień temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Due to continued growth, we are looking for a Customer Service...

  • Customer Service Specialist With German

    2 tygodni temu

    Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

    Customer Service Specialist with German Miejsce pracy: Szczecin Your responsibilities Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests Providing detailed information on all performed activities to...

  • Customer Service Specialist with German

    4 tygodni temu

    Szczecin, Polska Diebold Nixdorf Pełny etat

    Customer Service Specialist with GermanYour responsibilities Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software Guiding customers according to solution trees and knowledge base to solve incidents and service requests ...

  • Customer Service Specialist with German Szczecin

    5 dni temu

    Szczecin, zachodniopomorskie, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Due to continued growth, we are looking for a Customer Service Siecialists...