2nd Line Support Engineer
3 tygodni temu
2nd Line Support Engineer - Microsoft 365108_568Obowiązki Microsoft 365 Support: Provide second-line support for Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Troubleshoot and resolve complex issues related to Microsoft 365 applications and services. Manage user accounts, permissions, and licenses via Microsoft 365 Admin Center and Azure Active Directory.General Support Tasks: Diagnose and resolve issues with Windows systems, software installations, system crashes, and network connectivity. Maintain and support Windows Server environments, including patching, performance monitoring, and troubleshooting. Deploy and manage software installations using Endpoint Management tools. Maintain and update technical documentation (system configurations, procedures, troubleshooting guides). Handle escalated tickets from the Service Desk, including issues related to antivirus, backup systems, and service availability. Maintain and support the Service Desk platform (e.g., ticketing workflows, user access, reporting). Monitor and support backup systems, ensuring data integrity and recovery readiness.Project Participation: Contribute technical expertise to IT projects and technology rollouts. Support implementation of new tools and infrastructure improvements.Wymagania 2+ years of experience in IT support, with a focus on Microsoft 365 and Windows environments. Proficiency in Microsoft 365 administration and troubleshooting. Experience with Active Directory, Group Policy, and Windows Server. Experience maintaining Service Desk platforms or ticketing systems. Excellent communication skills for user support and documentation. Ability to work independently and collaboratively in a dynamic IT environment. Good communication skills in English (minimum B2 level). Nice to Have: Familiarity with Azure AD, Conditional Access, and Microsoft 365 security/compliance features. Understanding of ITIL processes (incident, change, and service request management). Experience with PowerShell scripting for automation and administration. Exposure to automation tools like Power Automate.Oferujemy Daily cooperation and know-how exchange with experts. Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision. Internal Development initiatives including soft & leadership skills training programs. Recognition Program. Employee Referral Program. Support & incentive bonus for completing Ph.D. Support in legalization and relocation package. Various sports and engagement initiatives. Źródło: Selvita/Praca Aplikuj
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2nd Line Support Engineer
2 tygodni temu
Kraków, Polska AVSystem Pełny etattechnologies-optional : - MongoDB about-project : - We are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business...
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2nd Line Support Engineer
1 tydzień temu
Kraków, Lesser Poland Selvita Pełny etat 40 000 zł - 80 000 zł rocznieSelvita is a global integrated service provider with laboratories in Poland (Krakow, Poznan, and Wroclaw), Croatia (Zagreb), and offices in Cambridge, UK, as well as the Greater Boston Area and San Francisco Bay Area in the US. Our company is dedicated to delivering comprehensive solutions that support our international clients in drug discovery and drug...
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First Line Support Engineer
4 tygodni temu
Kraków, małopolskie, Polska AVSystem Pełny etat 10 złAs a Support Engineer, you will help us ensure we keep our Service Level Agreements (SLA) of our applications deployed globally for AVSystem consumers. You will be performing 1st line of support duties and handling escalations to 2nd/3rd lines of support. You will specialize in supporting the Unified Management Platform (UMP), which is AVSystem’s flagship...
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IDAM InfraOPS and 2nd line management
1 tydzień temu
Kraków, Lesser Poland Euroclear Pełny etat 40 000 zł - 120 000 zł rocznieJob DescriptionDivision: CISOAs the manager of IDAM Infra OPS and 2nd Line support, you will manage the engineering team responsible for maintaining and operating IDAM infrastructure (CyberArk, SailPoint, etc) and will be responsible for all related IT services and processes. This includes product ownership, life cycle management for the products we manage,...
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Technical Support Engineer
9 godzin temu
Kraków, Lesser Poland ClearCourse Pełny etatJob description:Technical Support Engineer (3rd Line Support)Location: Hybrid/KrakowFull-time | PermanentWe're looking for aService Delivery Engineerwith strong 3rd Line Support experience to join our growing technical team. In this role, you'll be a key player in delivering and supporting our solutions for clients — from complex technical troubleshooting...
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Technical Support Engineer
2 dni temu
- Kraków, Polska Motorola Solutions Pełny etatCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...
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Technical Support Engineer
2 dni temu
Kraków, Lesser Poland Motorola Solutions Pełny etatCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...
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IT Support Specialist
6 dni temu
Kraków, Lesser Poland Javelin Global Commodities Pełny etat 40 000 zł - 60 000 zł rocznieAbout JavelinJavelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Canada, Switzerland, Poland, Dubai, India, Singapore, China and Australia. Javelin was founded in 2015 and now operates across six...
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IT Support Specialist
1 tydzień temu
Kraków, Lesser Poland Javelin Global Commodities Pełny etat 30 000 zł - 60 000 zł rocznieAbout JavelinJavelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Canada, Switzerland, Poland, Dubai, India, Singapore, China and Australia. Javelin was founded in 2015 and now operates across six...
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Technical Support Engineer II
2 dni temu
Kraków, Lesser Poland Motorola Solutions Pełny etatCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...
