Customer Service with German

1 miesiąc temu


Gdańsk, Polska Marcin Sojka - Priority Sale Pełny etat

Customer Service with German - Order Management (new SSC)


33_1098

Obowiązki

  • zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z przetwarzaniem przychodzących zamówień w systemie SAP (od wpłynięcia zamówienia do systemu, poprzez monitorowanie statusu, aż do rozliczenia - typowy proces O2C)
  • zarządzanie zamówieniami, przetwarzanie zwrotów, odpowiedzi na zapytania klientów - większość 60-70% to komunikacja mailowa, 30% to obsługa telefoniczna
  • sprawdzanie klientów pod kątem kompletności dokumentów
  • współpraca z działami: logistyki, produkcji, sprzedaży

Wymagania

  • Bardzo dobra znajomość języka niemieckiego (C1) oraz angielskiego (B2)
  • Doświadczenie na podobnym stanowisku związanym z procesem obsługi klienta / zamówieniami minimum 3 lata
  • Bardzo mile widziane doświadczenie w pracy na systemie SAP
  • Umiejętności komunikacyjne, elastyczność, pro kliencka postawa

Oferujemy

  • umowa o pracę - i bardzo atrakcyjne wynagrodzenie - otwartość na oczekiwania finansowe kandydatów 
  • komfortowe urządzone biuro w Gdańsku
  • początkowo - praca stacjonarna (przenoszenie procesów, szkolenie, tworzenie całego centrum), potem możliwa praca hybrydowa
  • pakiet benefitów od skandynawskiej firmy, który będzie dostępny po przeniesieniu procesów do Polski
  • dużą samodzielność i możliwość uczestniczenia w wyjątkowym projekcie z realną możliwością awansu w ramach struktury firmy

Źródło: Saleshr/Praca

Aplikuj

 



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