Senior Operations Manager
3 tygodni temu
About the Job
We are seeking an experienced and skilled Senior Operations Manager to lead our Customer Service team in the Global Shared Services division of Arla Foods. As a key member of the Customer Operations leadership team, you will be responsible for driving the day-to-day operations of the team, ensuring high-quality customer service, and collaborating closely with other departments to achieve our business objectives.
Key Responsibilities:
- Develop and implement operational plans and strategies to drive business results
- Lead and manage a high-performing team of customer service professionals
- Collaborate with cross-functional teams to ensure seamless customer service delivery
- Identify and implement process improvements to enhance customer experience and operational efficiency
- Ensure compliance with regulatory requirements and internal policies
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