Customer Service Representative with Multicultural Expertise
7 godzin temu
We are seeking a highly skilled Customer Service Representative to join our diverse team at Swarovski. This rewarding role offers a chance to work in a multicultural environment, providing exceptional customer service and contributing to the growth of our global brand.
As a Junior Customer Service Specialist, you will be responsible for:
- Providing high-quality customer service, guiding customers through product selections, promotions, and order details
- Responding to customer inquiries within company KPIs, resolving queries and complaints efficiently
- Maintaining data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects
We are looking for a talented individual who possesses:
- Fluency in English (speaking and writing)
- Fluency in at least one other European language (French, German, Italian, Spanish)
- Strong computer skills and experience in Customer Service, preferably in a multicultural environment
- Able to thrive under pressure and possess excellent communication skills
Salary: $45,000 - $60,000 per year, depending on location and experience.
In return, you can expect a range of benefits, including private medical coverage, life insurance, employee assistance program, MyBenefit program, employee social fund, recognition awards, Swarovski products discounts, learning and development programs, and volunteering leave.
Swarovski is an equal opportunity employer committed to creating a workplace where everyone feels involved, respected, valued, connected, and heard. We celebrate individuality and pride ourselves on being a place where anyone/everyone belongs.
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