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Knowledge Administrator with German language

4 miesięcy temu

Łódź, Polska Bonprix Sp. z o.o. Pełny etat

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Knowledge Administrator with German language


Your responsibilities

  • You will create working instructions and review/update that on regular basis.
  • Also you will communicate updates/changes on working instructions to inhouse units and service providers.
  • You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
  • You are the interface to marketing/commercial to update information in the knowledge management tool.
  • With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.
  • CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.
  • If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

  • You have successfully completed a apprenticeship.
  • You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.
  • You have a minimum B2-level English proficiency as well as a minimum B2-level German and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree).
  • You also have strong written and verbal communication skills.
  • You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.

What we offer

  • Work in an international company.
  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.

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