Service Desk Agent with English and German
3 miesięcy temu
Service Desk Agent with English and German
Your responsibilities
- Providing IT support to end users located in various locations globally
- Analysing, troubleshooting and providing fixing solutions for application/OS problems
- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends
Our requirements
- Experience in technical support
- English and German language min. B2 level
- Good knowledge of a ticketing tool
- Team player attitude
- Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
- Organisational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Previous work experience in helpdesk/service desk environment will be an asset
What we offer
- Buddy program
- Company events
- Flat hierarchies
- Food allowance
- International environment
- Job with purpose
- Modern and centrally located office
- Sport allowances
Aplikuj
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