Specialist Dispute Management

Znalezione w: Talent PL C2 - 1 tydzień temu


Warsaw, Polska Worldline Pełny etat

The Opportunity

We are looking for an enthusiastic starter / young professional to strengthen the team in the operational heart of the company: Merchant Operations. This department is responsible for a range of operational processes, ranging from: daily statement processing, data-entry, remittance handling, file handling, chargeback & disputes and much more. Confused by this specific terminology, do not worry We will explain what this all means when you join our team.

Curious about our department yet? The Merchant Operations department consists out of  60  dedicated professionals, who all have one thing in mind: providing the best service for our Merchants. You will be a part of the  Chargeback Resolution Team  of  9   Dispute Specialists . This team is responsible for  Chargeback & Dispute Management handling.  As with every team, our team is only as strong as the weakest link, therefore, you must be able to work well in a team, have a strong team spirit and love working together with your colleagues. Together we can make it happen

Day-to-Day Responsibilities

You will handle disputes on behalf of our clients (merchants) You will analyze the dispute documentation, evidence provided by our clients You will create the daily reports You will attend daily meetings where we discuss escalations You learn the business model of our merchants to enable you to better analyze documentation or evidence You will contribute to the departmental SLA (Service Level Agreement) You love working in a team but are not afraid of making a decision yourself You will contribute in various chargeback and dispute related tasks within the team


What We Are Looking For

English and Polish at very good level Bachelor’s degree Creativity, looking for more efficient ways of work Openness and ability to work in international team Be able to confidently contribute during meetings and calls Have the ability to think pro-actively and communicate well with fellow team members and manager

  Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career Private Medical Care Life insurance Lunch and Travel reimbursement Attractive bonuses
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