Change Management Lead

3 miesięcy temu

Kraków, Polska GPC Global Technology Center Pełny etat

Position Purpose

The Change Management Lead will play a critical role in the Generative AI Innovation Hub, responsible for managing the transition and adoption of Generative AI tools across the enterprise. The Generative AI Innovation Hub is at the forefront of leveraging cutting-edge AI technologies to drive innovation and efficiency within the organization.

Our mission is to develop and implement advanced Generative AI solutions that enhance business processes, improve decision-making, and unlock new opportunities for growth. This role will ensure that changes are smoothly and successfully implemented, driving maximum user adoption and proficiency. The Change Management Lead will focus on the people side of change, including changes to business processes, systems, and technology. This role will be pivotal in managing and executing communications to our users, stakeholders and the general enterprise.

Responsibilities

  • Develop and Implement Change Management Strategies: Create and execute change management plans that minimize resistance and maximize employee engagement and adoption of Generative AI tools.
  • Communication Management: Design and deliver effective communication plans to inform and engage users, stakeholders, and the broader enterprise audience about Generative AI initiatives.
  • Stakeholder Engagement: Identify and engage key stakeholders, addressing their concerns and expectations while providing regular updates and feedback loops.
  • Training and Support: Develop and oversee training programs to ensure users are adequately prepared and supported during the transition to new AI tools and processes.
  • Risk Management: Identify potential risks and resistance points, and develop strategies to mitigate these risks to ensure successful change implementation.
  • Monitor and Evaluate: Track the progress and effectiveness of change management activities, making necessary adjustments to improve outcomes.
  • Collaboration: Work closely with project managers, software developers, and other stakeholders to integrate change management activities with project plans. Will work closely with other Enterprise groups to effectively execute communications and strategies. Will collaborate with our global business units on Change Management Responsibilities and Communications
  • Feedback Mechanisms: Establish and manage feedback channels to continuously improve the adoption and usage of Generative AI tools.

Desired Characteristics:

  • Strong Communicator: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
  • Leadership: Demonstrated leadership abilities, with the capability to influence and drive change across various levels of the organization.
  • Proactive and Strategic Thinker: Ability to anticipate challenges and develop proactive solutions, with a strategic mindset to align change initiatives with business goals.
  • Empathy and Emotional Intelligence: Strong interpersonal skills with the ability to understand and address the concerns and motivations of diverse stakeholders.
  • Adaptability: Flexibility to adapt to changing circumstances and manage multiple priorities in a fast-paced environment.
  • Problem Solver: Strong analytical skills with the ability to identify issues, analyze data, and develop actionable solutions.
  • Collaborative: Team-oriented with a collaborative approach to working with various departments and stakeholders.

Requirements

  • Bachelor’s degree in Business Administration, Organizational Development, Communications, or a related field. A master’s degree is a plus.
  • Minimum of 5 years of experience in change management, organizational development, or a related field, preferably within a technology or software development environment.
  • Change management certification (e.g., Prosci, ACMP) is highly desirable. Project management certifications (e.g., PMP, Agile) are a plus.
  • Technical Knowledge: Familiarity with Generative AI tools and technologies, or a strong willingness to learn and understand these technologies.
  • Project Management: Proven experience in managing change within large-scale projects and working with cross-functional teams.
  • Strong experience with PowerPoint and Excel

Benefits nad Perks

Location

Krakow/Hybrid

 

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