Manager, Equinix Operations Center

4 tygodni temu

Warsaw, Polska Equinix Pełny etat

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Manager, Equinix Operations Center

Job Summary

The Operations Monitoring and Communication Manager leads a team of Equinix Operation Center (EOC) specialists to support Equinix's global Service Management capability. This role is based in Warsaw, Poland, and requires on-site leadership within the Warsaw Equinix Operations Center. The primary focus of this role is to manage all Incident and Event management processes across EMEA International Business Exchange (IBX) sites. The successful candidate will develop strong partnerships with site operations personnel.

Responsibilities

Implement Equinix's future-state Service Management capabilities

Engage with the operational owners of Equinix data centers

Maintain a business mindset and methodology through training, coaching, and mentoring

Provide guidance and coaching to EOC supervisors and direct report IC employees

Serve as a point of escalation for all EOC Specialists

Facilitate discussions and drive resolution where disagreement exists, escalating where necessary

Lead the EMEA EOC to meet and exceed Key Performance Indicators

Lead the EMEA EOC to meet Objectives and Key Results (OKR)

Work with peers across Equinix to drive cross-functional improvements

Identify process gaps and issues and drive areas for improvement

Regularly present to cross-functional teams to achieve set objectives

Provide support and recommend appropriate, timely, and necessary improvements or enhancements to the site operations team in pursuit of KPI and OKR objectives

Responsible for weekly, monthly, and ad hoc reporting for executive management

Present at monthly and quarterly operations review meetings

Deliver all-hands presentations quarterly to existing EMEA employees

Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls

Ensure that the EMEA EOC adheres to global EOC process standards

Successfully operationalize incident event management processes for new and acquired IBXs

Ensure EMEA EOC specialists are upskilled to meet the accreditation testing skills assessment

Responsible for writing reviews and providing regular feedback to EMEA EOC team members

Responsible for delivering against scope, schedule, and budget on various assigned projects

Regularly attend project reviews and communicate project status

Identify and manage risks and issues, recommending suitable mitigation plans

Qualifications

Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm

Builds an environment that emphasizes taking initiative and acting quickly

Builds partnerships and works collaboratively with others to meet shared objectives.

Creates a climate where people communicate fearlessly

Holds self and others accountable to meet commitments

Operates effectively, even when things are uncertain or the way forward is unclear

Applies understanding of cultural differences to create value for the organization

Sets high standards of excellence and values disciplined execution

Fosters creativity and experiments, fails fast and learns quickly

Skilled at managing complex escalations with leadership

Ability to inspire behavior change in a highly matrixed environment

Focuses on execution and impact through clear goals, plans, and accountability

Skilled at communicating complex concepts in an easy-to-understand way

Familiarity with data center equipment, architecture, and systems is highly desired

Proven years of industry experience with data centers or other closely aligned industries

Proven team leadership experience

Very strong verbal and written English communication skills

4-year college degree

Experience with Service Management technologies (ITIL, eTOM, ITSM) is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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