Manager - Equinix Operations Center

1 tydzień temu

Warsaw, Polska Equinix Pełny etat

responsibilities :
Implement Equinix's future-state Service Management capabilities
Engage with the operational owners of Equinix data centers
Maintain a business mindset and methodology through training, coaching, and mentoring
Provide guidance and coaching to EOC supervisors and direct report IC employees
Serve as a point of escalation for all EOC Specialists
Facilitate discussions and drive resolution where disagreement exists, escalating where necessary
Lead the EMEA EOC to meet and exceed Key Performance Indicators
Lead the EMEA EOC to meet Objectives and Key Results (OKR)
Work with peers across Equinix to drive cross-functional improvements
Identify process gaps and issues and drive areas for improvement
Regularly present to cross-functional teams to achieve set objectives
Provide support and recommend appropriate, timely, and necessary improvements or enhancements to the site operations team in pursuit of KPI and OKR objectives
Responsible for weekly, monthly, and ad hoc reporting for executive management
Present at monthly and quarterly operations review meetings
Deliver all-hands presentations quarterly to existing EMEA employees
Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls
Ensure that the EMEA EOC adheres to global EOC process standards
Successfully operationalize incident event management processes for new and acquired IBXs
Ensure EMEA EOC specialists are upskilled to meet the accreditation testing skills assessment
Responsible for writing reviews and providing regular feedback to EMEA EOC team members
Responsible for delivering against scope, schedule, and budget on various assigned projects
Regularly attend project reviews and communicate project status
Identify and manage risks and issues, recommending suitable mitigation plans

requirements-expected :
Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm
Builds an environment that emphasizes taking initiative and acting quickly
Builds partnerships and works collaboratively with others to meet shared objectives.
Creates a climate where people communicate fearlessly
Holds self and others accountable to meet commitments
Operates effectively, even when things are uncertain or the way forward is unclear
Applies understanding of cultural differences to create value for the organization
Sets high standards of excellence and values disciplined execution
Fosters creativity and experiments, fails fast and learns quickly
Skilled at managing complex escalations with leadership
Ability to inspire behavior change in a highly matrixed environment
Focuses on execution and impact through clear goals, plans, and accountability
Skilled at communicating complex concepts in an easy-to-understand way
Familiarity with data center equipment, architecture, and systems is highly desired
Proven years of industry experience with data centers or other closely aligned industries
Proven team leadership experience
Very strong verbal and written English communication skills
4-year college degree
Experience with Service Management technologies (ITIL, eTOM, ITSM) is a plus

offered :
Employment in a stable company with an established position in the market.
Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
Challenging job in a dynamic, professional, international and multicultural environment.
Possibility to participate in company sponsored trainings package.
Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
Paid employee referral program.
Opportunity to work in supportive, inclusive environment with People-Centric Culture.
Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
integration events
no dress code
coffee / tea
drinks
meal passes
employee referral program
charity initiatives

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