Customer Happiness Specialist with English
4 tygodni temu
We are currently looking for a Customer Happiness Specialist ready to join our adventure and share our ambition.
What you will be doing?
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
Skills you should have
You’re the right person for this position if you are proficient in spoken and written English as well as Polish
Experience in working in financial institutions
An empathetic person who is an excellent communicator, open-minded and able to adjust to an agile environment. A “can-do” attitude is very important for us
Someone with a passion for customer service and succeeding as a team to exceed customer expectations every day
A proactive approach to daily tasks and providing the best solutions to all customers is highly appreciated
A nice-to-have would be if you have work experience in a customer-facing role
Knowledge of the Ognivo system is a plus
Availability to work a minimum of one day a week in our Warsaw office
What we offer
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
Unless limited by banking regulations we offer a flexible form of contract .
You will be provided an Individual Development Budget , dedicated to enhancing your professional skills.If your role permits, we also offer flexible work location: home/office — according to your preference.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package .
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. We co-sponsor your Multisport card and cover 50% of its cost.You will work on computer equipment that delivers the best user experience — Apple MacBook .
We have a beautiful space in Warsaw with convenient commute options by public transport and by bike and offer healthy snacks and lunches.
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