Process Management

3 tygodni temu

Gdańsk, Polska Nordea Bank Pełny etat

Job ID: 24122 

Operations. Processes. Excellence.

Would you like to work in a high paced environment with passionate colleagues to optimize processes and build the future of Nordea Operations? We are now looking for a Head of Process Management & OX to lead the way towards becoming a data- and process-driven organization. You will build and lead a team that drives process improvements to increase efficiency, reduce risk, and create great customer experiences.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Process Management & OX team within Automation, Data & Change. We are part of Nordea Operations, which is responsible for running all of Nordea’s customer related operations and thereby supporting the Business Areas in delivering products and services to our customers. As the Leader of our TCS / PS Process Management & OX team, you will play a vital role in enabling the Business Areas and Service lines to benefit from end-to-end process management and operational excellence. Your team focuses on delivering services for Trading & Custody Services and Payment Services.

You will lead a team of process managers and OX specialists and enable their performance and development through Nordea's leadership principles and behaviors. As the Team Lead, you will coach and empower employees to become excellent in their roles in a high performing team, where continuously improving business processes is part of our DNA. You will embrace diversity and our culture, enabling good team spirit, based on Nordea's values.


What you’ll be doing:

Coach and develop team members to succeed in their roles Communicate the strategic direction of Operations and expectations towards your team Contribute to the leadership team, challenge and take ownership of us succeeding together Liaise with Business Areas and Operations Service Lines to understand their needs Use your expertise to guide, motivate and inspire Service Lines and employees Ensure collaboration within and across functional teams and capabilities Take an active role in strategic initiatives across Automation, Data & Change, Operations, Business Areas & Group Functions


We work in a hybrid model combining office presence with the opportunity to partially work remotely. Some travel will be required during the year. The role is based in Gdansk, Helsinki, Lodz or Stockholm.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

Are a high-achieving and result-oriented person who takes ownership for your team’s performance Have the ability to understand both the details and the bigger picture Act as a role model for your team showing high integrity Have the ability to manage senior stakeholders and conflicting priorities Have the ability to handle challenging conversations with team members Are interested in financial services products and processes


Your experience and background: 

3+ years of leadership experience within Banking Operations, Process Management, Operational Excellence or Change Management Strong business understanding and a successful track record of implementing end-to end process improvements Bachelors or master’s degree within Business, Technology or equivalent Working experience in Financial Services or Consulting is a plus Excellent written and spoken English

If this sounds like you, get in touch

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