AMS Level 2 Support

4 tygodni temu

Warsaw, Polska ISS Pełny etat

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Do you want to be part of supporting and developing our SuccessFactors user interface and user experience?

You will be part of the global support team supporting SAP SuccessFactors by providing initial technical assistance and troubleshooting for end-users who encounters issues with SAP SuccessFactors and you will be part of the Product team developing new user friendly products and solutions.

Location: Poland

Language: English

Main purpose for the position

As a versatile professional in support, website design, and UX design, you will play a pivotal role in ensuring a seamless user experience across digital platforms. Combining technical expertise with creative flair and customer-centric focus, you will contribute to providing excellent customer support, crafting visually appealing websites, and optimizing user interactions to enhance overall satisfaction and usability.

Your key responsibilities will be:

Customer Support:

Serve as the first point of contact for customer inquiries, troubleshooting technical issues, and providing timely assistance via various channels (e.g., email, chat, phone). Resolve customer concerns efficiently while maintaining a positive and professional demeanor, escalating complex issues as necessary to ensure prompt resolution. Document support interactions, including issues reported, solutions provided, and follow-up actions, to maintain a comprehensive support knowledge base.

Website Design:

Collaborate with stakeholders to understand project requirements, user needs, and business objectives for website development projects. Design visually compelling website layouts, incorporating branding elements, graphics, and multimedia content to create engaging digital experiences. Develop responsive and user-friendly web interfaces that adapt seamlessly across different devices and screen sizes, prioritizing accessibility and performance.

UX Design:

Conduct user research activities, such as interviews, surveys, and usability testing, to gather insights into user behaviors, preferences, and pain points. Create wireframes, prototypes, and user flows to conceptualize and iterate on design solutions, ensuring intuitive navigation and efficient task completion. Implement interaction design principles to enhance user engagement, including intuitive navigation, clear information architecture, and interactive elements.

Content Management:

Collaborate with content creators and marketing teams to ensure that website content is accurate, up-to-date, and aligned with brand messaging and SEO best practices. Optimize content layout and presentation to enhance readability, accessibility, and user engagement, utilizing visual hierarchy and information design techniques. Technical Proficiency: Demonstrate proficiency in web design and development technologies, including HTML, CSS, JavaScript, and content management systems (e.g., WordPress, Drupal). Stay informed about emerging trends, tools, and best practices in web design, UX design, and customer support to continuously improve skills and deliver high-quality solutions.

Professional Qualifications:

Bachelor's degree in Web Design, UX/UI Design, Computer Science, or related field. Proven experience (1-2 years) in customer support, website design, and UX design roles, with a portfolio showcasing relevant projects and achievements. Strong proficiency in design and prototyping tools, such as Adobe Creative Suite, Sketch, Figma, or similar software. Knowledge of HTML, CSS, and JavaScript/jQuery with the ability to collaborate effectively with other developers. Excellent communication skills, with the ability to articulate technical concepts and design principles to diverse audiences. Detail-oriented approach with a focus on delivering exceptional user experiences and customer satisfaction. Ability to multitask, prioritize tasks effectively, and adapt to evolving project requirements and deadlines.

Personal Qualifications:

Passionate about delivering a great customer experience in service delivery Able to perform in a geographically dispersed international team Fluent in English Able to deliver high degree of customer satisfaction Focus on establishing great working relations with the other members of the team Able to solve incident in a timely manner

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

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