Senior People Services Coordinator

3 tygodni temu

Warsaw, Polska Biogen Pełny etat

Job Description

Senior People Services Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and basic labor regulations must be known and applied when delivering service.
Seior People Services Coordinator delivers HR processes and, in some regions, also covers benefits and payroll activities. S/he liaise with HR Partners and CoEs to deliver timely and quality service, meeting set KPIs.
S/he is also responsible to come up with new enhancements to the processes run on this position, aimed at customer focus as well as cost and time effectiveness.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

What You’ll Do

Manage regional program services (onboarding, offboarding, workforce management, system updates and reporting; benefits and payroll – in some regions). Collaborate with respective HR Partners and subject matter experts from CoEs to resolve and document complex issues raised by employees. Responsible for the management (creation, updates) of SOPs and process maps. Achieve set KPIs and goals, adhere to established customer service standards. Perform special projects as assigned by the management team.

Qualifications

Required skills :

Previous experience (at least 3 years) in general human resources / benefits / payroll; Ability to understand, interpret and communicate HR policies, procedures and ability to deliver excellent customer care for complex queries; Critical thinking, problem solving and judgement skills; Ability to deliver excellent customer care;  Service-oriented attitude and willingness to train other team members; Good listening skills and patience to work with all types of employees; Ability to maintain a positive attitude; Individual should have high energy with the ability to organize / prioritize workload; Fluent English, German is a plus.

Additional Information

At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutivea years and Best Places to Work Awards in both Poland and Europe.

What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.

We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. to learn more about our DE&I efforts.

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